TERMS OF SERVICE
Terms of Service.
Please read these before using our services.
Last updated: 8 June 2026
1.
ABOUT THESE TERMS
These Terms of Service (“Terms”) govern your use of The Courtship Bureau (“we,” “us,” “our”) and the services we provide. By using our website, submitting an enquiry, or becoming a member, you agree to these Terms. Please read them carefully. If you do not agree with them, please do not use our services.
2.
WHO WE ARE AND WHAT WE DO
The Courtship Bureau is a private, human-led matchmaking service based in Calgary, Alberta. We provide personal introductions to marriage-minded adults through an interview-based, hand-curated process.
What we provide:
- —A personal intake and matchmaking process
- —Identity verification and background checks of members
- —Hand-curated introductions between members
- —Guidance and support through the introduction process
- —Related services such as coaching, events, and workshops
What we do NOT provide, and do not promise:
- —We do not guarantee that you will meet a particular person, form a relationship, become engaged, or marry.
- —We are not a counselling, therapy, or mental health service.
- —We are not a dating app or an online dating platform.
Matchmaking depends on many factors beyond our control. We commit to the quality and care of our process — not to a particular outcome.
3.
ELIGIBILITY
To use our services, you must:
- —Be at least 21 years of age
- —Be legally able to enter into a marriage
- —Not currently be married or in a committed exclusive relationship
- —Provide truthful, accurate information about yourself
- —Be genuinely seeking a serious relationship leading to marriage
We may decline any application, or end any membership, at our discretion, including where these eligibility requirements are not met.
4.
MEMBERSHIP, FEES, AND PAYMENT
a) Our membership tiers, terms, and prices are published on our website. Applicable taxes are added at the time of payment.
b) Each membership is sold for a fixed term according to its tier: The Introduction (four months), The Courtship (six months), or The Concierge (twelve months). The introductions and services included in each tier are described on our website and form part of your agreement with us.
c) You may pay for your membership either in full at the outset, or through an instalment plan. The available options and amounts are presented to you before you join, and the plan you choose forms part of your agreement with us.
d) Under an instalment plan, your first payment is a non-refundable enrolment fee. This fee secures your place and covers the work carried out at the start of your membership, including intake, identity verification, and your background check. The remaining balance is then divided into equal monthly payments across the remainder of your term.
e) Choosing an instalment plan is a commitment to your full membership term and to the full membership price for your tier. The monthly plan is a means of spreading that committed cost, not a month-to-month subscription that may be cancelled at will.
f) Identity verification and background checks begin only after your first payment — whether paid in full or as the enrolment fee — has been received.
g) Add-on services, such as coaching sessions, family introductions, workshops, and events, are charged separately at the prices published or quoted to you at the time.
5.
REFUNDS, CANCELLATION, AND EARLY DEPARTURE
a) Cooling-off period. You may cancel within ten (10) days of your first payment and receive a refund of amounts paid, less the cost of any background check, verification, or service already carried out on your behalf.
b) The enrolment fee. After the cooling-off period, the enrolment fee — the first payment under an instalment plan — is non-refundable. It compensates us for the intake, identity verification, and background-check work performed at the start of your membership.
c) Early departure on success. We measure our success by yours. If, during your membership term, you enter a mutually exclusive engagement — whether or not it arises from an introduction we have made — and you wish to close your membership early:
- —if you paid in full, your membership is considered fulfilled, and no refund is due;
- —if you are paying by instalments, fifty percent (50%) of your remaining unpaid balance becomes due as a final payment, after which your membership is considered fulfilled and closed.
d) Other early cancellation. If you wish to end your membership before the end of your term for reasons other than those described above, the treatment of amounts paid or outstanding will be determined with reference to the introductions and services already provided to you. Where you are paying by instalments, your commitment to the membership term continues to apply.
e) Termination by us. We may end a membership for cause, as described in Section 8. Refund treatment in those circumstances is addressed in that section.
6.
YOUR RESPONSIBILITIES AS A MEMBER
You agree to:
- —Provide honest, accurate, and complete information at every stage
- —Treat your matchmaker, our staff, and other members with respect
- —Communicate in a timely and courteous manner
- —Conduct yourself appropriately and lawfully when meeting people introduced to you
- —Respect the privacy and confidentiality of other members, and not share their information with anyone
- —Inform us promptly if your circumstances change, for example if you enter a relationship
Dishonesty, misrepresentation, harassment, or inappropriate conduct may result in immediate termination of your membership.
7.
OUR RESPONSIBILITIES
We agree to:
- —Conduct your intake and matchmaking with genuine care and professionalism
- —Verify members through identity and background checks
- —Make introductions thoughtfully and in good faith
- —Protect your personal information in line with our Privacy Policy
- —Communicate with you honestly, including about whether we believe we can serve you well
8.
CODE OF CONDUCT AND TERMINATION
a) All members are expected to follow our Code of Conduct, which centres on honesty, respect, and genuine intention.
b) We may suspend or terminate a membership, with or without refund depending on the circumstances, where a member:
- —Provides false or misleading information
- —Harasses, threatens, or behaves inappropriately toward our staff or other members
- —Breaches the confidentiality of other members
- —Uses our service for any purpose other than genuine matchmaking
- —Breaches these Terms
c) You may end your membership in accordance with Section 5.
9.
INTRODUCTIONS AND PERSONAL SAFETY
a) Background checks and vetting reduce risk but cannot eliminate it. We do not and cannot guarantee the conduct, character, intentions, or safety of any member or any person you are introduced to.
b) You are responsible for your own decisions and conduct when meeting and interacting with people introduced to you. We recommend meeting in public places and taking sensible personal-safety precautions.
c) Any relationship you form is between you and the other person. We are not a party to it and are not responsible for it.
10.
LIMITATION OF LIABILITY
To the fullest extent permitted by law:
- —We are not liable for the actions, conduct, or omissions of any member or any person introduced through our service.
- —We are not liable for the outcome of any introduction, relationship, or decision made in connection with our service.
- —Our total liability to you, for any claim arising from our service, is limited to the amount you have paid to us for the service giving rise to the claim.
- —We are not liable for indirect, incidental, or consequential losses.
Nothing in these Terms limits liability that cannot be limited by law.
11.
CONFIDENTIALITY
Both you and we agree to keep confidential the personal information shared through the matchmaking process. You must not disclose, publish, or share information about other members. This obligation continues after your membership ends.
12.
INTELLECTUAL PROPERTY
All content, branding, names, text, design, and materials of The Courtship Bureau — including our matchmaking process and documents — are our property and may not be copied or used without our written permission.
13.
DISPUTE RESOLUTION
If a dispute arises, we ask that you first contact us so we can try to resolve it directly and in good faith. If it cannot be resolved that way, the dispute will be referred to mediation and, if necessary, arbitration in the Province of Alberta.
14.
GOVERNING LAW
These Terms are governed by the laws of the Province of Alberta and the applicable laws of Canada. The courts of Alberta have jurisdiction over any matter not otherwise resolved.
15.
CHANGES TO THESE TERMS
We may update these Terms from time to time. The “last updated” date shows when they were last changed. Continued use of our services after a change means you accept the updated Terms. Significant changes will be communicated to active members.
16.
CONTACT US
Questions about these Terms may be sent to:
The Courtship Bureau
Email: hello@courtshipbureau.ca